FAQs

You should be able to find the answer to any queries you may have below. However, if you still need help and advice, please do not hesitate to contact our customer service department on +44 (0)207 118 0808 between 8am and 11pm daily.

Ordering Procedure

Quality and Plagiarism

Delivery

Our company

Using our services

 

Ordering Procedure

How do I order my custom-written paper or dissertation?
To place your custom-writing order, please complete our online request form. You will receive your non-obligatory quote within 20 minutes by e-mail (8am-11pm daily). In addition to the quote, we will provide you with information regarding our guarantees and payment methods. Once payment has been made and confirmed, your dedicated writer will start working and you will receive your completed paper on or before your deadline. It is that simple!

We have separate order forms for our Dissertation Topic and Outline service, Statistical Service and SPSS and Editing and Improvement Service.

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What are your prices?
Price estimates are available from our Price Calculator. However since every order we undertake differs, we will only be able to give you an exact price upon receipt of your order details, submitted via our online request form.

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How can I pay?
We offer the following payment methods:

Bank deposit / transfer to NatWest Bank, HBOS, HSBC or Lloyds TSB.
Card payments via Sage Pay and PayPal.

For more information please visit our payment methods page.

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Can I pay in instalments?
Yes, we can accept payment in 2 instalments for dissertations and large projects however, we usually we require full payment upfront. If you would like to pay in instalments please let us know once you receive your quote.

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What subjects do you write on?
We write on all subjects that can be studied at college or university. However, before accepting the order we will ensure that we have a suitable writer available to complete it.

We specialise in writing for Bachelors (undergraduate) and Masters (postgraduate) Levels. We also cover selected subjects at PhD level.

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How quickly can you complete a paper/dissertation?
Our writers can complete some assignments in 1-2 days and dissertations can be completed within a week (Urgent Delivery). However the more time you can give us – the better the price we can offer you. You can get a rough idea of prices by using our Price Calculator. Additionally, urgent orders are also subject to the availability of writers therefore, when placing your order please try to give us as much time as possible to ensure that you get the cheapest price and that we can assign the best writer to complete your work.

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What are your guarantees?
We offer the following guarantees:

100% original and plagiarism FREE – or your money back
Written by writers with a UK Degree
1st, 2:1 or 2:2 Quality Standard (as requested)
Matched to the initial brief
FREE amendments within 7 days for assignments (21 days for dissertations)
Delivery on or before your deadline
Fully referenced with free references and/or bibliography
Completely confidential
Best customer service in the industry
100% SATISFACTION GUARANTEED

Please refer to the full explanation of our guarantees.

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Can I get a discount?
We offer discounted prices if you place your order 2-3 weeks before your deadline.

We also offer the following deals:

  1. If you are paying for three or more assignments at the same time – we can offer you up to 15% discount.
  2. If you have ordered more than four assignments from us in the past – we can offer you up to 15% discount on your next order.
  3. Once you have ordered nine assignments from us – we will complete the 10th one (up to 2000 words) for FREE.

We send occasional newsletters to our customers with promotional codes and discounts. Feel free to subscribe to our mailing list.

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Can I contact my writer?
Yes, contact with your dedicated writer throughout the writing process is essential. If you would like to contact your writer please send us your message and we will then forward this to your writer unchanged (but we will remove all private information to protect your identity). Any questions or messages from your writer will also be forwarded to you immediately.

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Can I choose my writer?
Yes, you can request a particular writer to complete your order. For that, please browse through profiles of our writers and provide the name of your selected writer in the additional requirements field when placing your order.

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What information should I provide to the writer?
When placing your order you will need to provide us with details of your assignment or dissertation. We will ask you to supply us with your full requirements, learning outcomes, case studies and etc, either via order form or by email.

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Can you reference specific material (e.g. books) in my paper?
Our writers will always use books and academic journals and the best available resources when completing your order. If you would like us to reference specific material, such as journals or books, then this is certainly possible. Simply advise us when placing your order the names of the sources that need to be referenced, so that the assigned writer is aware of your specifications from the start. If you have specific materials that you would like to be included, we will ask you to send them to us (ideally in electronic version) by e-mail or fax. You can also send us some materials by post; however, this may take a few working days for them to be delivered to your writer, so you need to allow for this.

If you do not have access to the sources - please clearly specify in the order form that you need the writer to have access to them. If, for any reason, we are unable to access the required material we will of course, advise you in the first instance to arrange a way forward with your paper.

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Quality and Plagiarism

What quality of work do you guarantee?
We offer the following quality standards:

  • 1st Quality Standard. This is equal to an A Grade (70-100%) and is the best quality available.
  • 2:1 Quality Standard. This is equal to a B Grade (60-70%) and is the second best quality.
  • 2:2 Quality Standard. This is equal to a C Grade (50-60%) and is guaranteed to be above pass standard.

When completing our online request form, you will need to specify which standard you require, or you can request a quote for all standards and make your choice later on. We guarantee that every paper we write will be completed by a professional writer with a minimum of a 2:1 UK Degree, and will match the quality standard you have requested.

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Do you guarantee the paper will be 100% plagiarism free?
Yes. Prior to sending a custom written paper, it is checked for plagiarism. We use a first-class in-house plagiarism-detection system to check the authenticity of the work we produce. We are so confident in our system that we offer all of our customers a Money-Back No Plagiarism Guarantee, which means that if you detect plagiarism in your paper - we will give you your money back.

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Delivery

How do you deliver my completed paper?
We will send your completed paper to you by email, on or before your deadline. The paper will be with you by 11pm on the day you requested. We send all papers in Microsoft Word format (unless otherwise requested). If you request a hard copy to be faxed or posted to you – this can be arranged, but you will need to pay faxing or postage fees.

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What happens if my paper does not match my requirements?
If you feel the writer did not meet your initial instructions, you can email us within 7 days for assignments (for dissertations we allow 7 days upon receipt of the first half and an additional 14 days for the full dissertation) with your amendments request. Before you contact us about amendments, we ask that you carefully read the paper in full and note every point you feel needs amending.

We will then ask you to send us your amendments request, so that we can assess the situation and contact your writer regarding all of the issues raised. We are happy to complete these free of charge as long as they are in line with your initial request, do not include extra work not originally asked for and do not involve a sizeable increase in the word count. In the event that you realise there is extra work required which you did not request at the time of ordering, we can request that the writer amend as necessary but this may incur an additional charge.

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Can I have my dissertation sent to me chapter by chapter as the writer is completing it?
When you order your dissertation, we will deliver it in the following way:

Dissertation Topic
If you have not selected your topic before placing your dissertation order – we will ask our writers to create several topics for you to choose from.

Dissertation Outline
We will send you a free outline of your dissertation. This is to ensure the writer fully understands your requirements and you are happy with the structure the writer plans to follow. You are welcome to request any changes at this stage. Once you have approved the outline, we will start writing the literature review and methodology (or first half of your dissertation, if you require a different structure)

Literature Review and Methodology (or first half)
Once the first half of your dissertation is completed, we will send it to you for approval. We will ask you to read it and come back to us within 7 days with any required amendments. Once you give us your approval your writer will continue writing your dissertation.

Complete Dissertation
We will send your completed dissertation to you on or before your deadline. You will then have 14 days to inform us of any amendments required.

More information is available on our Dissertations and Dissertation Writing Procedure pages.

This dissertation-delivery schedule works well for our clients. Chapter-by-chapter delivery is available upon special arrangement and will incur an additional charge, since this will significantly increase the time your dedicated writer will need to spend on your order.

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Our Company

Where are you based?
We are based in London, UK. Our registered address is Ivory Research Ltd, Winnington House, 2 Woodberry Grove, North Finchley, London N12 0DR.

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Can I trust your company?
We are registered in the UK (registration no: 5631948), and we were established in 2005. You are protected under UK consumer law and legislation when doing business with us. We are dedicated to our clients and strive to provide first class customer service at all times.

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How can I contact your Customer Service Department?
We can be contacted by telephone (+44 (0)207 118 0808) between 8am–11pm GMT (Monday - Sunday). You may, of course, send emails at any time but they can only be responded to during the above hours.

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What support does your customer service department offer?
Every member of our Customer Service team has undergone extensive training to ensure the support you receive is first class. Our target is to answer every e-mail within 20 minutes. Our team members will forward any communication or documents to your assigned writer, answer any questions you may have about our service, send communication from your writer to you via e-mail and generally help you in any way they can – and this is all guaranteed to be done with a smile.

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Which services do you offer?
Our service portfolio is extensive and always growing. In addition to custom-writing essays, assignments, reports, proposals and dissertations, we also create posters and presentations, write exam notes, provide statistical and SPSS services, edit and improve work and offer computing and programming help. We offer a unique Custom Dissertation Topic and Outline service, which delivers a professional dissertation-writing blueprint on your chosen dissertation topic.

We also offer Personal Statement and CV Writing Services.

If you require any other service please contact us and we will let you know whether we can help you.

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I have placed an order with another website, but have been diverted to Ivory Research Ltd. Are you the same company?
As a company we operate from www.ivoryresearch.com however, we advertise our services on a number of different websites. We do have a partner company, and we use their site to advertise our services as well. We are not, however, affiliated with any other website.

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Using our Services

Can I submit my paper?
No, we hold the copyright to all our papers. By submitting the paper as your own you would be in breach of our contract and your own university rules and regulations. If you wish to take any material from our paper please ensure that you properly reference it.

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How can I use the paper I get from you?
All of our papers are sold without the copyright and so our custom written papers are only to be used as guidance to write your own paper. The paper you receive from us should be for research purposes and used as a study aid only. If you wish to take any material from our paper please ensure that you properly reference it. We do not publish our papers; however we reserve the right to resell them six months after completion. To get the best from our papers please refer to our Recommended Use Policy.

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How do you know I won't cheat?
We pride ourselves on being open, honest and transparent, and hope that our customers conduct themselves in the same manner. Submitting one of our papers would be a breach of our copyright and your university rules, and if we are made aware that this has occurred we will take steps to terminate any future involvement with the customer.

Also, we are aware that many of our customers simply want guidance on a particular essay or report and do not want it done for them; we know they want to earn their degree themselves, and so will use the papers we provide in the correct manner.

Whilst we are aware that our service, like any educational tool, is open to abuse, the same threat of plagiarism has not stopped other things such as the publishing of lecture notes or the development of an educational website, and we will not allow it to hinder our provision of services to the honest majority.

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Is your service confidential?
Our service is 100% confidential. We never disclose any details or information regarding your order to any third party. We take confidentiality very seriously and your details will remain totally private throughout the process.

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Can you provide me with reference material for my assignment?
Our custom written assignments all come with reference and/or bibliography lists; all of which will provide you with sources the writer has used whilst writing your order which you may be able to use as well.

However, due to copyright law, we cannot distribute any sources that do not belong to us. This includes articles, books, journals, audio books, DVDs, e-books, periodicals and any other type of reference material. Supplying these sources would be an infringement of copyright law therefore we cannot provide any reference material for you.

Nevertheless, you can easily find some sources yourself via your university’s Blackboard, WebCT of your personal Athens Account. Online academic databases are a good place to start looking. Try sites like Emerald, Ingenta, EBSCO and JSTOR, as each site has a database that is home to thousands of different types of materials that you may find useful.

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How do your services differ compared with others?
Many companies in this industry claim to be UK companies, but in fact operate from abroad, which means you aren’t protected by UK Consumer Law. Many of these companies do not hire UK educated writers, so the quality of work may not be of a high standard. As a UK registered company (registration no: 5631948) that hires the best UK educated writers, we can confidently claim to be the best in the industry. Many companies hire ESL writers without a UK education, which means that the work they produce will not be as high a quality as ours. We focus greatly on customer service, as all of our operators are trained to be as helpful as possible. We have a comprehensive set of guarantees that are designed to ensure every customer is satisfied, and along with the protection that UK consumer law provides, all of our clients are in safe hands.

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Is it cheating if I use your service?
Our papers are study aids and models to help you write your own essay. If you use our papers as they are intended, and in the same way you would use any journal, book or past paper, this is not cheating. By using our papers in the correct manner, you will learn much more than if you do not and submit the paper as you receive it.

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Is this legal?
Yes. Our service is 100% legal.

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